Privacy Policy
Introduction & Who We Are
Information We Collect
Information You Provide Directly
When you interact with us — whether by filling out a contact form, enrolling in a program, or making a booking — we may collect:
- Full name and contact details (phone number and email address)
- Age or date of birth (for academy enrollment and age-appropriate programs)
- Selected service or facility (e.g., cricket, football, gym, etc.)
- Payment information (processed securely through our booking platform)
- Any additional details or special requests you voluntarily share with us
Information Collected Automatically
When you visit karwansportsclub.com, our website and third-party tools automatically collect certain technical data, including:
- IP address and approximate location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring website or search query that brought you to our site
- Device type (desktop, mobile, tablet)
This information is collected using cookies, Google Analytics, and similar technologies to help us understand how people use our website and improve your experience.
Information from Social Media & Third Parties
How We Use Your Information
We use your information only for legitimate, clear purposes. Specifically, we use your data to:
- Process facility bookings, trial registrations, and membership enrollments
- Respond to your inquiries, questions, and service requests
- Send you booking confirmations, reminders, and important updates
- Communicate upcoming events, tournaments, promotions, and club news (with your consent)
- Improve our website, services, facilities, and overall customer experience
- Comply with our legal obligations under UAE law
- Maintain safety, security, and fraud prevention on our premises and platforms
We will never sell your personal information to third parties for their own marketing purposes. Your trust means everything to us.
Legal Basis for Processing Your Data
Karwan Sports Club operates in the United Arab Emirates and complies with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). We process your personal data on the following lawful grounds:
- Contractual necessity — to fulfill your booking or service request
- Legitimate interests — to improve our services and communicate with you
- Legal compliance — to meet our obligations under applicable UAE laws
- Consent — for marketing communications, which you may withdraw at any time
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Here is what we use them for:
- Essential Cookies: Required for the website to function properly (e.g., session management, booking system)
- Analytics Cookies: Help us understand how visitors use our site (via Google Analytics)
- Marketing Cookies: Allow us to show you relevant content and measure campaign effectiveness
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website. Our site also uses WP Rocket for performance optimization, which may store cached data on your device.
How We Share Your Information
We respect your privacy and share your data only when necessary and with trusted parties, including:
- Booking Platform Providers: Our third-party booking system (booking.webdeskerp.online) processes reservations on our behalf under strict data security requirements
- Payment Processors: Secure payment gateways that process your transactions with industry-standard encryption
- Analytics Providers: Google Analytics for website performance insights (data is aggregated and anonymized where possible)
- Legal Authorities: When required by UAE law, a court order, or to protect the rights and safety of our members, staff, and community
We never sell, rent, or trade your personal information with unrelated third parties for commercial purposes.
How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. In general:
- Booking and transaction records: Retained for up to 5 years for accounting and legal compliance
- Contact form submissions: Retained for up to 12 months unless you become an active member
- Marketing preferences and email subscriptions: Retained until you unsubscribe or request deletion
- Website analytics data: Retained for up to 26 months as per Google Analytics defaults
When your data is no longer needed, we securely delete or anonymize it in accordance with best practices.
How We Protect Your Data
We take the security of your personal information seriously. Our protective measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure hosting with access controls and regular security updates
- Limited access — only authorized Karwan Sports Club staff can access your data
- Regular security assessments of our website and booking systems
While we take every reasonable step to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials private.
Your Rights & Choices
Under the UAE Personal Data Protection Law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request that we delete your personal data (subject to legal obligations)
- Restriction: Ask us to limit how we process your data in certain circumstances
- Portability: Request your data in a structured, commonly used format
- Withdraw Consent: Opt out of marketing communications at any time
To exercise any of these rights, simply contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and no later than 30 days.
Children's Privacy
Karwan Sports Club warmly welcomes young athletes and families. However, our website is not directed at children under the age of 13, and we do not knowingly collect personal data from children without verifiable parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@karwansportsclub.com. We will promptly review and delete such information from our records.
For academy enrollments involving minors, we collect information directly from parents or legal guardians, and use it solely for the purpose of managing their child’s participation in our programs.
Third-Party Links & Platforms
Our website may contain links to third-party websites, social media platforms, and external booking systems. These include Google Maps, Facebook, Instagram, TikTok, YouTube, and our booking partner at booking.webdeskerp.online.
Please note that once you leave karwansportsclub.com, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policies of any third-party sites you visit. Karwan Sports Club is not responsible for the privacy practices or content of external websites.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we are always here to help. Please reach out to us through any of the following channels:
Karwan Sports Club
- Address: Al Raqaib 2 – Ajman – United Arab Emirates
- Phone: +971 56 891 4001
- Email: info@karwansportsclub.com
- Website: karwansportsclub.com
For privacy-specific inquiries, please include ‘Privacy Request’ in your subject line so we can direct your message to the right person promptly.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make significant changes, we will update the ‘Last Updated’ date at the top of this page and, where appropriate, notify you directly via email or a notice on our website.
We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes are posted constitutes your acceptance of the updated policy.